LUX CACHÉ — TERMS OF SERVICE

Last Updated: December 2025

Welcome to Lux Caché. By accessing or purchasing from our website (www.luxcachehairextensions.com), you agree to the following Terms of Service. Please read them carefully before using our site or completing a purchase.

---

1. General Conditions

By using our website, you represent that you are at least 18 years old or are accessing the site under the supervision of a legal guardian.
We reserve the right to refuse service to anyone, at any time, for any reason.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or products without our written permission.

---

2. Professional-Use Products

Lux Caché hair extensions are intended for trained professionals and certified stylists.
By purchasing our products, you acknowledge:

• You understand proper installation + removal techniques
• You will use the products safely and professionally
• Damage caused by improper installation or aftercare is not our responsibility

---

3. Accuracy of Information

We make every effort to display accurate product details, colors, and descriptions.
However, slight shade variations may occur due to:

• Hand-processing of extensions
• Lighting differences
• Device screen variations

We do not guarantee exact color matching.

---

4. Order Acceptance & Fulfillment

All orders are subject to acceptance by Lux Caché.

We reserve the right to:

• Cancel or limit quantities
• Refuse any order
• Update product pricing or availability
• Correct any errors or omissions

If an order is canceled, we will notify you immediately and issue a refund if applicable.

---

5. Pricing & Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise indicated.

Customers agree to:

• Provide complete and accurate billing information
• Ensure payment methods are valid
• Pay all charges associated with their order

We reserve the right to adjust prices at any time without notice.

---

6. Shipping & Delivery

Shipping timelines are estimates and may vary due to carrier delays, weather conditions, or customs processing.

Lux Caché is not responsible for:

• Delays caused by carriers
• Lost or stolen packages after delivery
• Incorrect addresses provided by the customer

Once a package is marked delivered by the carrier, it is considered fulfilled.

---

7. Returns, Exchanges, and Warranty

Our full policy can be found on the “Return & Exchange Policy” page.

In summary:

• All sales are final
• No refunds or returns
• Exchanges are only accepted for approved manufacturing defects
• Opened, used, installed, or altered hair is not eligible for exchange

Lux Caché does not offer extended warranties.

---

8. Prohibited Uses

You are prohibited from using the site or products:

• For unlawful purposes
• To harm, harass, or violate the rights of others
• To transmit viruses or malicious code
• To interfere with the website’s operation
• To copy or resell training materials or proprietary content

Violation may result in termination of service.

---

9. Intellectual Property

All Lux Caché trademarks, logos, product names, images, training materials, branding, and website content are the exclusive property of Lux Caché.

Unauthorized use, reproduction, or distribution is strictly prohibited.

---

10. Limitation of Liability

Lux Caché is not responsible for any:

• Injuries resulting from improper installation
• Damage caused by chemical processing or heat tools
• Losses from misuse of our products
• Business or economic loss arising from delayed delivery
• Technical issues or website interruptions

Your use of our products is at your own risk.

---

11. Indemnification

You agree to indemnify and hold harmless Lux Caché, its owners, employees, and affiliates from any claims arising out of:

• Your use of our products
• Your use of the website
• Your violation of these Terms of Service

---

12. Privacy

Your submission of personal information is governed by our Privacy Policy.
We do not sell your data.

---

13. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Updated versions will be posted on this page.

Your continued use of the website after changes constitutes acceptance.

---

14. Contact Information

For questions regarding these Terms of Service:
Email: luxcachesales@gmail.com
Subject: Terms of Service Inquiry