LUX CACHÉ — SHIPPING POLICY

Last Updated: December 2025

Lux Caché ships all orders through Canada Post to ensure reliable, trackable delivery across Canada and internationally. Please review our shipping guidelines below before placing your order.

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1. Order Processing Time

All orders are processed within:

• 3-5 business days for in-stock items
• Orders placed on weekends or holidays will begin processing the next business day

Processing times do not include shipping transit times.

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2. Shipping Carrier — Canada Post

We exclusively ship with Canada Post using the following service levels:

• Expedited Parcel
• Xpresspost
• Priority
• Tracked Packet (for certain international destinations)

All shipments include:

• Tracking number
• Delivery confirmation

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3. Delivery Estimates (Canada Post)

Estimated timelines after your package leaves our facility:

Within Canada:
• Expedited Parcel: 2–7 business days
• Xpresspost: 1–3 business days
• Priority: 1–2 business days

Shipping times are estimates and may vary due to carrier delays.

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4. Shipping Costs

Shipping rates are calculated at checkout based on:

• Order Amount $1.00-$900.00 - Shipping $25.00
•  Orders over $1000.00 - Free Shipping
  Shipping fees are non-refundable.

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5. Tracking Your Order

Once your order is shipped, you will receive an email containing:

• Your Canada Post tracking number
• A link to track the shipment in real-time

If you do not receive your tracking email, please check your spam folder or contact us.

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6. Lost, Delayed, or Stolen Packages

Lux Caché is not responsible for:

• Delays caused by Canada Post
• Packages lost or stolen after delivery
• Incorrect shipping addresses provided by the customer

Once a package is marked “Delivered” by Canada Post, the order is considered fulfilled.

For missing or delayed parcels, customers must open a ticket directly with Canada Post.

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7. Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping information.
If an address error results in a return-to-sender shipment:

• The customer is responsible for additional shipping fees
• The order will be re-shipped once the corrected address and re-shipping payment are received

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8. International Customs & Duties

Canada Only Shipping 

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9. Shipping During Sales & Peak Seasons

During busy times (holiday season, product launches, promotions), shipping and processing times may extend by 1–3 business days.

We appreciate your patience during high-demand periods.

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10. Contact Information

For any shipping-related questions:
Email: luxcachesales@gmail.com
Subject Line: Shipping Inquiry